Returns or Exchanges

1      No return of merchandise will be accepted. Please read the returns or exchanges policy before you place an order.

2      Exchanged within fourteen (14) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

2.1   the exchanges policy applies;

2.2   the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;

2.3   the packaging of the merchandise must be in the condition in which it was delivered to you; and

2.4   a request for exchange is sent to our customer service representative via Whatsapp and you need to take your merchandise together with the invoice/receipt to our showroom to process the exchange within fourteen (14) days.

3      You agree and accept that merchandise is acceptable for exchange subject to stocks availability.

4      You agree and accept that it will be at our sole discretion whether the merchandise is accepted for exchange. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.

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