1.1 You are required to register with us when you use the services or place an order. By
registering you are making a statement, upon which we are entitled to rely, that you are aged 18
years or above and capable of forming a legally binding contract.
1.2 You represent to us and to all suppliers of the merchandise through our site that all purchases
made by you through our site will be within the scope of your authority to conclude contracts.
1.3 In consideration of your use of our services, you agree to:
1.3.1 provide true, accurate, current and complete information about yourself when filling out our
registration form; and
1.3.2 maintain and promptly update your registration information to keep it true, accurate, current
and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate,
not current or incomplete, we have the right to suspend or terminate your registration.
2.2 When you place an order you are making an offer to buy from the supplier the merchandise
you have specified at the price stated for those merchandise. You cannot cancel an order once it
has been submitted, even if our acceptance or rejection of your order is still pending.
2.3 We will acknowledge your order to confirm that we have received your order by email. The
confirmation will provide:
2.3.1 details of what you have ordered,
2.3.2 details of the price charged,
2.3.3 information about the progress of your order, and
2.3.4 estimated dispatch and delivery information.
2.4 Our acceptance of your order will only cover the merchandise mentioned in it and may not
cover all the merchandise you ordered. If this is the case, then the order you made for the remaining
merchandise will only be accepted when we send a further acceptance of that part of your order.
2.5 The availability of the merchandise is as shown online and will be updated regularly by the
supplier. They should not be relied on as definite statements as to whether the merchandise you
wish to purchase are actually in stock.
2.6 We reserve our right not to accept or cancel an order for any reasons at our sole discretion,
including without limitation:
2.6.1 no sufficient stock to deliver the merchandise you have ordered;
2.6.2 no delivery can be arranged for your area; or
2.6.3 one or more of the merchandise you ordered was listed at an incorrect price due to a human
or computer error.
2.7 If we cancel your order we will notify you by email and will credit to your account any sum
deducted by us from your account as soon as possible but in any event within thirty (30) days of your
order. You accept that we will not be obliged to offer any compensation for disappointment suffered.
3. Price and Payment
3.1 We will use all reasonable commercial endeavors to display accurate and up to date prices on
3.2 If the price of the merchandise is higher at the time we are ready to send our acceptance of
your order to what it was at the time you placed your order then we will either:
3.2.1 cancel your order, or
3.2.2 contact you to ask you whether you wish to pay the higher price or cancel your order.
3.3 If the order is cancelled by us, if you have already made any payment, we will make a refund
on any sum deducted by us from your credit card. You agree and accept that we will not be obliged
to offer any compensation for disappointment suffered.
3.4 We use third party payment service to process online transactions. When you place an order,
you agree and accept that your credit card information will be collected, processed, and kept by us
and a payment service provider subject to its terms and conditions. You agree and accept that you
are solely and exclusively responsible for any losses incurred or sustained by you in making credit
card transaction, and in no event shall any such losses in whole or in part be borne by us.
4.1 We only make deliveries in the specified areas of Hong Kong from Monday to Saturday except
on Hong Kong Bank Holidays and when typhoon warning signal No. 8 or above or black rainstorm
warning is in force. We currently do not make deliveries to remote areas and outer islands, and
buildings without elevator facility. We reserve the right to decline delivery at our sole discretion.
4.2 We will deliver the merchandise ordered by you to the address you give us for delivery at the
time you make your order through a third-party provider. You agree to present your photo
identification upon request when you acknowledge receipt of the merchandise. The merchandise
shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are
delivered to the address you give us for delivery. You agree and accept that we are entitled, at our
option, to charge you additional costs or cancel your order without any refund or compensation to
you in the event of your failure to accept delivery for whatever reasons.
4.3 Unless otherwise specified, we will use all reasonable commercial endeavors to make
delivery within two (2) working days after your order is accepted.
4.4 We may deliver the merchandise in one or more instalments. Any times and dates given for
dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only
estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you
as to the progress of your order. You agree and accept that under no circumstances will we accept
cancellation of order or refund.
4.5 You will become the owner of the merchandise you have ordered when they have been
delivered to you. Once merchandise has been delivered to you they will be held at your own risk and
we will not be liable for the loss or damage.
5. Returns or Exchanges
5.1 No return of merchandise will be accepted. Please read the returns or exchanges policy
before you place an order.
5.2 Exchanged within fourteen (14) days of receipt if the merchandise you ordered are faulty,
defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or
the delivery is of an incorrect quantity, provided that:
5.2.1 the exchanges policy applies;
5.2.2 the merchandise are unused and in the condition originally sold together with all parts and
accessories which are provided with the merchandise including manuals, certificates, labels, tags,
consumables, bags, and boxes;
5.2.3 the packaging of the merchandise must be in the condition in which it was delivered to you;
5.2.4 a request for exchange is sent to our customer service representative via Whatsapp and you
need to take your merchandise together with the invoice/receipt to our showroom to process the
exchange within fourteen (14) days.
5.3 You agree and accept that merchandise is acceptable for exchange subject to stocks
5.4 You agree and accept that it will be at our sole discretion whether the merchandise is
accepted for exchange. Under no circumstances will we accept the return of any merchandise
directly to us or be held liable for your damages for whatever reasons.
6. Disclaimer of Warranties and Limitation of Liability
6.1 We do not represent or warrant that access to our site (including using our applications or
software), or any part of it, will be uninterrupted, reliable or fault-free.
6.2 We do not represent or warrant to you that our site or any of its contents will be accurate,
complete or reliable.
6.3 We do not represent or warrant that:
6.3.1 any services (whether or not provided by us) will be provided with due care and skill; or
6.3.2 any merchandise (whether or not provided by us) will be of merchantable quality or will be fit
for any purpose (even if that purpose has been previously notified to us).
6.4 You agree that no data transmission over the Internet can be guaranteed as totally secure.
Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any
information which you transmit to us. Any information which you transmit to us is transmitted at your
6.5 To the extent permitted by law, we exclude all liability (whether arising in contract, tort or
otherwise and whether or not due to our negligence) which we may otherwise have to you as a
6.5.1 any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating
to our site (including using our applications or software) or any information on our site;
6.5.2 the unavailability of our site (or any part of it), merchandise or services;
6.5.3 any delay in providing, or failure to provide or make available, merchandise or services, or any
negligent provision of merchandise or services;
6.5.4 any merchandise not being of merchantable quality or fit for their intended purpose; or
6.5.5 any misrepresentation on or relating to our site, the merchandise or the services.
6.6 Save as required by law:
6.6.1 we will not be liable to you for any indirect or consequential loss, damage or expenses,
including loss of profits, business or goodwill, arising out of any problem you notify to us, and
6.6.2 we will have no liability to pay any money to you by way of compensation except otherwise
specified in these terms and conditions.
6.7 You must observe and comply with all applicable regulations and legislation, including
obtaining all necessary customs, import or other permits to purchase merchandise from our site. We
make no representation and accept no liability in respect of the export or import of the merchandise
6.8 You agree that each of these limitations is reasonable having regard to the nature of our site
and in particular given that when you purchase merchandise through our site you will enter into a
separate contract with the supplier in each case.
6.9 None of the above exclusions shall affect any statutory rights which are not capable of being
excluded. However, in such case our obligation, where permitted by law, will be limited to the
resupply of our services or the merchandise to you.
6.10 Each of the above exclusions or limitations shall be construed as a separate, and severable,
provision of these terms and conditions.